Corporate Philosophy

We adhere to five principles in order to contribute to society and become a trusted company.

1. We aim to become one of Japan's leading hotel chains with international recognition.
2. By creating and developing a "culture of gathering" through our corporate activities, we aim to enrich people's lives.
3. We will comply with laws and regulations, uphold high ethical standards, and conduct honest and fair corporate activities.
4. We aim to be a company that respects each and every employee and where they can experience the joy of working.
5. Based on the spirit of hospitality we have cultivated over many years, we will continue to meet the further demands of our customers.

Service Policy

All of our employees will provide sincerest service to ensure the satisfaction of all our customers.

1. We aim to be a safe and clean hotel to protect our guests' lives and property.
2. We strive to improve every day to meet the changes in society and the needs of our customers.
3. All employees, regardless of department, will respond to customer requests.
4. Each employee strives to improve themselves in order to acquire a high level of knowledge and skills.
5. We treat not only our customers but also our employees with respect and honesty.

Legal and Ethical Policy

Here we introduce the policies regarding compliance with laws, regulations, and corporate ethics that Kintetsu Miyako Hotels employees must adhere to.

1. Thorough compliance with laws and regulations
2. Thorough safety and hygiene management
3. Prohibition of Sexual Harassment
4. Prohibition of power harassment
5. Non-Discrimination
6. Strict information management
7. Refusal to associate with antisocial forces
8. Appropriate handling of company assets
9. Moderation in entertainment and gift-giving
10. Fair business relationships
11. Appropriate handling of intellectual property

Code of Conduct

We fully understand the "Service Policy" and "Legal and Ethical Policy" and will practice the following corporate code of conduct.

• We will stand in the position of our guests and provide the best products and service they are looking for.
• We protect our customers' lives and property.
• In addition to complying with laws and regulations, we maintain high ethics and act sincerely.
• We contribute to the development of local communities as good corporate citizens.
• We take safety and health management seriously.
• We strive to increase corporate value through continuous management innovation.
• We will disclose appropriate information at all times and ensure management transparency.
• We respect the individuality of each employee and strive to create a bright and smiling workplace.
• We will strive to conserve energy and resources and work to protect the environment.