Frequently Asked Questions [Official] Miyako Hotel Hakata

We answer frequently asked questions.
If you have any questions that are not covered below, please contact us via the inquiry page.

You can see a list of answers provided by the AI Concierge here .

Inquiry

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Spa

Stay

Is there a parking lot?: We have an indoor tower parking lot that is available on a first-come, first-served basis, and an affiliated parking lot. For details, please see "Parking Information."

Parking Information
What are the check-in and check-out times?: Check-in is at 3:00pm and check-out is at 12:00pm.
Are there any check-in time restrictions?: There is no time limit, but if there is no notification and it is past midnight, your reservation may be considered cancelled. Thank you for your understanding.
Can I check in my baggage?: Guests staying at the hotel can store their luggage free of charge before check-in or after check-out. Please ask a staff member in the lobby on the 3rd floor.
*There are some items that we cannot accept, such as fragile items.
Can I send my luggage to the hotel in advance?: Yes, it is possible. Please send your package to the front desk of Miyako Hotel Hakata with the following details clearly stated:
■Guest name■Date of stay■Contact information
Address: Miyako Hotel Hakata Front Desk , 2-1-1 Hakataeki-Higashi, Hakata-ku, Fukuoka 812-0013, Japan , 812-0013
Can I send luggage from the hotel?: Yes, that is possible. Please enquire with the staff at the lobby on the 3rd floor.
Is Wi-Fi available in the rooms?: All rooms are equipped with free Wi-Fi.
*We do not provide rental services for PCs, tablets, smartphones, etc. Please bring your own devices.
*A password is required to use this service. (Please check the password on the TV screen in your room.)
Are there any rooms where smoking is permitted?: Unfortunately, all rooms in our hotel are non-smoking.
Are there any smoking areas in the hotel?: There is a smoking area at the lobby on the 3rd floor.
Are there any nursing rooms or places where I can change diapers?: There is a private nursing room at the lobby on the 3rd floor.
Can I pay with electronic money?: You can pay at the front reception, Somewhere Restaurant & Bar, and Cafe Empathy using electronic app payments (PayPay, dPay, Rakuten PAY, auPAY, LINE Pay, Merpay, Yuucho Pay, WeChat Pay, ALIPAY) and electronic money payments (WAON, Rakuten Edy, nanaco, transportation cards [Kitaca, Suica, PASUMO, TOICA, manaca, ICOCA, SUGOCA, nimoca, Hayakaken]).
Do you have a crib?: We provide these free of charge for children under the age of 1. As the number is limited, please let us know in advance if you wish to use them.
Is there a bed guard?: As the number is limited, please let us know in advance if you wish to use one.
Can children stay in existing beds?: Children up to elementary school age may stay with one adult, up to a maximum of two children per room, sharing existing beds. Please let us know in advance when making your reservation.
If an extra bed is used, the price will be charged as an adult regardless of age.
Is room service available?: Yes. For details, please see the room service information for Somewhere Restaurant & Bar.

Room service information here
What facilities, amenities and equipment are available in the guest rooms?: The rooms are equipped with Sealy's original hotel beds (negative ion generating), 4K smart TV, capsule coffee maker, telephone, free Internet access (Wi-Fi), electric kettle, refrigerator, hair dryer, safety box (safe), humidifier/air purifier, bathroom amenities (shampoo, conditioner, shower gel, body milk, bar soap), toothbrush set, razor, hairbrush, iron, ironing board, slippers, bath towels, face towels, hand towels, pajamas. We also have a sewing kit, trouser press, transformer, Blu-ray player, and smartphone charger available for rental.
Can the windows in the rooms be opened or closed?: Unfortunately, the windows cannot be opened or closed. The Terrace rooms have sliding doors that can be opened to access the terrace.
Are the bathrooms in the rooms unit baths?: All rooms except for the Universal Type rooms have a bathroom with a washing area. The bathroom and toilet are separate.

Spa

Can non-residents use the rooftop hot spring "Spa Lucida"?: For the time being, this service will be available only to guests staying at the hotel and those purchasing a restaurant set plan.
What should I wear to go from my room to the rooftop hot spring, "Spa Lucida"?: There is a "spa-only elevator" that connects directly from the guest rooms to the spa reception on the 13th floor, so if you use this, you can move around in your room clothes. You will be given a locker key for the changing room at the reception. Hooded gowns are available in the closets in your guest rooms, you may use them when moving around.
Can I use only the indoor bath and sauna?: Yes. You can also use only the outdoor spa. Please inform the reception staff and receive your locker key.
Do you have rental swimsuits?: Yes, we do. For details, please see the swimsuit rental information at Spa Lucida.
Can children use the facility as well?: Children may use the facility after checking the following conditions.
*Children under the age of 12 must be accompanied by an adult.
[Outdoor Spa]
Opening hours: 6:30-12:00/14:00-19:00 (height 120cm and up to 11 years old)
For safety reasons, children under 120cm tall are not allowed in the pool, but they may use the footbath.

[Indoor bath] Opening hours: 6:30-12:00/14:00-24:00 (diapers must be removed)