Scope of Application
2 In cases where the Hotel has entered into a special contract with the Guest insofar as this does not violate laws, regulations and generally accepted practices, notwithstanding the provisions of the preceding paragraph, the special contract shall take precedence.
Application for Accommodation Contracts
(1) Name of the Guest(s);
(2) Date of accommodation and estimated time of arrival;
(3) Accommodation Charges(based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1);
and
(4) 1. Offer’s name and telephone number; and
2. Payer’s name, telephone number and address.
(5) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest requests, during his stay, an extension of the accommodation beyond the date in subparagraph(2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a request is made.
Conclusion of Accommodation Contract, etc.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and third for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
2. If, at the time of accepting an application for an Accommodation Contract, the Hotel has not requested the payment of the application fee as stipulated in Paragraph 2 of the preceding Article and/or has not specified the due date for the payment of the application fee, it shall be treated as having accepted a special contract as stipulated in the preceding Paragraph.
Refusal of Accommodation Contracts
(1) When an application for accommodation does not comply with these terms and conditions.
(2) When the Hotel is fully booked and there are no rooms available.
(3) When the person seeking accommodation is deemed to be in danger of engaging in conduct that will violate the provisions of the law, the public order or good morals in regard to his/her accommodation.
(4) When the person seeking accommodation can be clearly detected as carrying an infectious disease.
(5) When the Hotel is asked to assume an unreasonable burden in relation to its accommodation.
(6) When the person seeking accommodation is deemed to be threatening to disturb the peaceful order of the Hotel by making unreasonable complaints or demands within the Hotel.
(7) When the Hotel is unable to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable reasons.
(8) When any of the following individuals falls under the guest list:
(1) When the guest is a member of an organized crime group, a member or associate of an organized crime group, or other anti-social forces; (2) When the guest is a corporation or other organization whose business activities are controlled by members of an organized crime group; (3) When the guest is a corporation or other organization whose directors include members of an organized crime group. (9) When the guest makes intimidating demands such as violence against the hotel facilities or employees, or when the guest requests an unreasonable burden.
(10) When the person seeking accommodation is clearly deemed to have no ability to pay.
(11) Other cases provided for in prefectural ordinances.
Right to Cancel Accommodation Contract by the Guest
2. In the event that the Guest cancels the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except in the event that the Hotel has specified a due date for the application fee and requested payment in accordance with the provisions of Article 3, Paragraph 2 and the Guest has cancelled the Accommodation Contract prior to such payment), the Hotel shall charge a penalty as listed in Attached Table 2 (※). However, in the event that the Hotel has accepted a special contract as set forth in Article 4, Paragraph 1, this shall apply only when the Hotel has notified the Guest of the obligation to pay the penalty when the Guest cancels the Accommodation Contract, in accepting such special contract.
3. If a Guest does not arrive by 8 p.m. on the day of accommodation without contacting the Hotel (or by two hours after the expected time of arrival if the Guest has stated such time in advance), the Hotel may regard the Accommodation Contract as having been cancelled by the Guest and proceed with the matter accordingly.
Right to Cancel Accommodation Contract by the Hotel
(1) When the guest is deemed to be in danger of engaging in conduct that will violate the provisions of the law, the public order or good morals in regard to his/her accommodation, or when he/she is deemed to have engaged in such conduct.
(2) When the person seeking accommodation can be clearly detected as carrying an infectious disease.
(3) When the Hotel is asked to assume an unreasonable burden in relation to its accommodation.
(4) When the Guest is deemed to be threatening to disturb the peaceful order of the Hotel by making unreasonable complaints or demands within the Hotel.
(5) When it is impossible to provide accommodation due to a natural disaster or other force majeure.
(6) When any of the following individuals falls under the guest list:
(1) When a member of an organized crime group, a member or associate of an organized crime group, or other anti-social forces; (2) When a corporation or other organization whose business activities are controlled by an organized crime group member, etc.; (3) When a corporation has any person among its directors who is a member of an organized crime group. (7) When a guest makes intimidating demands, such as violence, against the hotel facilities or employees, or is asked to assume an unreasonable burden.
(8) When the guest is clearly deemed unable to repay.
(9) When the Guest smokes in bed, tampers with fire-fighting equipment, or fails to observe any other prohibited activities stipulated by the Hotel (limited to those necessary for fire prevention purposes)
(10) When the case falls under the provisions of prefectural ordinances.
2. When the Hotel cancels the Accommodation Contract in accordance with the provisions of the preceding paragraph, it will not charge the Guest any fees for any accommodation services, etc. that he/she has not yet received.
Registration
(1) Name, age, sex, address and occupation of the Guest. (2) In the case of a foreigner, nationality, passport number, port and date of entry into Japan. (3) Date of departure and scheduled time of departure. (4) Any other information deemed necessary by the Hotel. 2 If the Guest intends to pay the charges stipulated in Article 12 by any means other than currency, such as a voucher or credit card, these must be presented in advance at the time of registration stipulated in the preceding paragraph.
Occupancy Hours of Guest Rooms
2 Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the room outside the hours specified in the same paragraph. In this case, the following additional fees will be charged.
(1) Until 3:00 p.m., a quarter of the room rate
(2) Until 6:00 p.m., half the room rate
(3) After 6:00 p.m., the full room rate will be charged
Observance of Use Regulations
Business Hours
2. The hours set out in the preceding paragraph may be subject to temporary change due to unavoidable circumstances. In such cases, we will notify you by appropriate means.
Payment of Accommodation Charges
2. Payment of accommodation fees, etc. as set forth in the preceding paragraph shall be made at the front desk at the time of the guest's departure or when requested by the hotel in currency or by any other means acceptable to the hotel, such as traveller's cheques, accommodation vouchers or credit cards.
3. Even if the Guest voluntarily does not stay after the Hotel has provided the guest room to the Guest and made it available for use, the accommodation fee will be charged.
Liabilities of the Hotel
2. The Hotel has received the “PASS MARK” (Certificate of excellence of fire Prevention Standard issue by the fire station), furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
Handling when Unable to Provide Contracted Rooms
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the hotel is not liable, the Hotel shall not compensate the Guest.
Handling of Deposited Articles
2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 150,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the hotel.
Custody of Baggage and/or Belongings of the Guest
2. When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for future instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall handle it by the Lost and Found Law.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.