Official hotel of Universal Studios Japan

Our AI concierge will answer your questions.
Please feel free to contact us here .

Check-in is at 3:00pm and check-out is at 11:00am.

We can store your luggage both before check-in and after check-out.
If you tell the front desk that you would like to leave your luggage with us, we will give you free coins to use the coin lockers.

There is no time limit, but please contact us in advance if you plan to stay after midnight.

Advance reservations are not accepted.
If the parking lot is full or depending on the situation, we will guide you to other paid parking lots.

Price: ¥3,000/night (24 hours from the time of entry)

*After 24 hours, use is available for 500 yen per 30 minutes.
*Please present your parking ticket at the front desk when checking in.
*Please note that prices are subject to change without prior notice.

The following amenities are provided in the guest rooms: nightwear, toothbrushes, bath towels, face towels, slippers, body sponges, cotton pads, cotton swabs, hair ties, razors, body soap, shampoo, conditioner, hair dryer, electric kettle and tea set.
Shower caps are available at the front desk.

*For more details, please see the information page for each room .

We have available equipment such as an iron (for clothes), ironing board (tabletop), trouser press, shower caps, hair dryer with brush, umbrellas, shoe dryer, nail clippers, bottle opener, thermometer, ice packs, bed guards, baby bed (for use by children under 1 year old only), bedwetting sheets, diaper bucket, diaper garbage bags, and a 3-piece set including a Nintendo Switch dock (※The console itself is not available for rental. There is a limited number available for rental.)
Please contact the front desk for more details.

We have children's nightwear (pajama type) in size 120 cm, children's slippers (22 cm), children's toothpaste (strawberry flavor), toothbrush sets, and towels.
We have an amenity bar for children available in the lobby on the 3rd floor of the hotel.

Baby cribs (for safety reasons, only for children under 1 year old) and bed guards are available for rental.
We also provide bedwetting mats, diaper buckets, and diaper trash bags.
As numbers are limited, we recommend making a reservation in advance.

◆Hotel Contact Information
TEL: +81-6-6465-6000
[ Contact Form]

Bed guards and baby cribs (for safety reasons, only for children under 1 year old) are available for rental.
We also provide bedwetting mats, diaper buckets, and diaper trash bags.
As numbers are limited, we recommend making a reservation in advance.

◆Hotel Contact Information
TEL: +81-6-6465-6000
[ Contact Form ]

All guest rooms are non-smoking.
Guests who wish to smoke cigarettes or heat-not-burn tobacco products should use the smoking room in the lobby on the 3rd floor.

Free wireless Internet (Wi-Fi) connection service is available in all guest rooms (456 rooms).
*We do not provide rental services for PCs or smartphones, so please bring your own.
*A password is required to use this service. (Please check the TV in your room for the password.)

There is a coin laundry on the first floor where you can wash and dry your clothes.
●Available 24 hours a day.
●For guests only ●100 yen coins or cashless payment (dedicated app)
*If you would like to exchange money, please go to the front desk on the 3rd floor.

【Fee】
・Laundry 400 yen/approx. 30 minutes (detergent is automatically added)
・Drying 100 yen/20 minutes (approximately 60 minutes for 5 kg)

The vending machines are located in the lobby on the 3rd floor of the hotel.
The vending machine corner also has an ice maker, a water server, and a microwave.
*Ice makers are also available on odd-numbered guest room floors.

Microwaves are available in the vending machine corner at the back of the lobby on the 3rd floor, so please feel free to use them. (For overnight guests only)

The cancellation fees are as follows:
The day before your stay: 20% of the accommodation fee
On the day of your stay: 80% of the accommodation fee
No-show without notice: 100% of accommodation fee
*If you apply through a travel agency, the rules of the travel agency will apply.
* Regulations may vary depending on the plan.

[Hotel direct line: +81-6-6465-6000]
*If you made a reservation through a website other than the hotel's official website, please check with the travel agency through which you made the reservation.

Accommodation fees are to be paid at the time of check-in.
We accept credit cards such as JCB, VISA, Master Card, American Express (AMEX), Diners Club, and UC.

There is no accommodation fee if your preschool child sleeps in the same bed as you.
For safety reasons, only one child is allowed to sleep in the same bed as each bed.
If you wish to use a bed, an additional fee will be charged.

You can use the following payment methods at the front desk, such as for accommodation fees, and for meals at our casual restaurant, "Epoch": code payments (Rakuten PAY, auPAY, LINE pay, d-payment, PayPay, Japan Post Pay, merpay), electronic money payments (WAON, Rakuten Edy, nanaco, QUICPay, iD, ApplePay), and transportation payments (Kitaca, Suica, PASUMO, TOICA, manaca, ICOCA, SUGOCA, nimoca, Hayakaken).
*Electronic app payments and electronic money payments cannot be used to purchase tickets.

Delivery by Yamato Transport is available.
Original delivery boxes are also available for sale.
Business hours: 7:30am-11:00am
*Please contact the front desk for the reception location.

If you are staying at the hotel, please fill out the shipping slip with the following information and send it to us with prepaid shipping.
We will keep it at the front desk.

[Shipping address]
Address: Hotel Kintetsu Universal City Front , 6-2-68, Shimaya, Konohana-ku, Osaka 554-0024, Japan , 554-0024
TEL: +81-6-6465-6000

*Please fill in the "date of stay" and "name of person making reservation" in full in katakana in the "remarks" section.
*Please do not put food, fragile items, or valuables inside the luggage. The hotel will not take responsibility for any damage or loss that may occur.

The following items can be provided for your anniversary stay, so please apply to the hotel in advance.
[Free service] Original hotel message card
[Optional Paid Service] You can order an anniversary cake,
Please apply via the link below by 12:00 noon three days before your stay.

Our AI concierge will answer your questions.
Please feel free to contact us here .

The restaurant "Epoch" is open as follows:

[Breakfast buffet]
6:30-10:00 (last entry 9:30)

[Lunch Buffet]
The lunch buffet is currently closed for the time being.

[Dinner Buffet]
17:30 - 21:30 (last entry 21:00)
*Closing times may change depending on the closing time of Universal Studios Japan.

Please check below for the latest information.

We recommend making reservations in advance for the lunch and dinner buffets.
Please note that the venue may be rented out exclusively.

*Please note that we do not accept reservations for the breakfast buffet.

We provide baby chairs and tableware for children dining in our restaurants.
If you would like to use this service, please inform the restaurant staff.

We offer a complimentary anniversary cake when ordering a meal (buffet) at our restaurant "E-poch."

■Cake type (size) and price ・Size 4 (12cm/recommended for 2-3 people) 2,800 yen (tax included)
・Size 5 (15cm/recommended for 2-5 people) 3,600 yen (tax included)

For details on reservations, please click here .

*Please make cake reservations for guests staying at the hotel via the dedicated website .
Our staff will not deliver cakes to your room. Cakes can only be picked up at the hotel restaurant "E-poch" on the 4th floor.
*Please place your cake order by 12:00pm three days before the date of use. *The number of cakes is limited.

Please refrain from wearing nightwear and slippers in restaurants, lobbies, and other areas.

Even if you are not staying overnight, you can use the breakfast buffet, lunch buffet, and dinner buffet.
Reservations can be made for the lunch buffet and dinner buffet.

No, please take your time to enjoy your meal.

However, there is a time limit of 2 hours for all-you-can-drink alcoholic drinks.
*Alcohol will be served until the last entry time of the establishment.

All seats in the restaurant are non-smoking.
Please use the smoking room in the lobby on the 3rd floor.