Enjoy a fulfilling stay at a luxury hotel in Higashiyama, Kyoto

Please provide your Marriott Bonvoy membership number when you check in. For reservations that qualify for points via Marriott, points will be automatically added after check-out.

Yes, we can. You can also send it to us in advance by courier. Please write your name and the date of arrival at the hotel on the delivery slip.

Check-in time is from 3:00 PM and check-out time is until 12:00 PM.

We accept various cards including JCB, VISA, DC, UC, Master, American Express, Diners Club, NICOS, and Saison.

Adults (13 years and over) 5,000 yen, children (12 years and under) 2,500 yen (tax and service charges included).
Children aged 0 to 3 are free.

If you cancel the day before your stay, we will charge you 20% of the room rate (one night). If you cancel on the day of your stay, we will charge you 80%. If you do not contact us and do not show up, we will charge you 100%.

The Spa KACHO" is on the 6th floor.
There is also a jacuzzi in the Fitness Studio on the 3rd floor.

We are open from 6:30 to 23:00.
*Please check the latest business hours

Free wireless internet (Wi-Fi) service is available in all rooms.
The front desk will inform you when you check in.

All rooms are non-smoking

Yes.

Both services are available free of charge, but please make a reservation in advance.

Pajamas and bathrobes are provided in all rooms.
KASUIEN also provides yukata robes.

Guests staying at the hotel can use the gym area free of charge 24 hours a day (gym area only).
*From 9:00PM to 9:00AM, the facility will be unmanned and only the fitness area will be available. During these hours, please hold your room key over the card reader at the entrance to enter.

Our concierge will assist you with bookings with external childcare companies.

The fee is ¥1,500 (tax included) per night.

A free shuttle bus runs from Kyoto Station Hachijo Exit to the hotel. (Approximately 25 minutes)
If you take the subway:
Transfer to the Tozai Line at Karasuma Oike Station and get off at Keage Station. From Exit 2, walk 2 minutes to the left.

Please use the shared mobility service CLEW.
 

The Satellite Concierge is a luggage storage counter located near Kyoto Station's Hachijo Exit and is exclusively available to guests staying at our hotel.

To celebrate birthdays and anniversaries during your stay, we offer room service to deliver gifts such as champagne and flowers to your room. Please contact us in advance for details and let us know what you would like. We will support you in creating a wonderful time.

There are two available. Please make a reservation in advance.

All seats in all stores are non-smoking

All Day Dining "RAQOU" has a semi-private room that can accommodate 24 to 36 people, while Dominique Bouchet Kyoto's Le Restaurant has two private rooms that can accommodate up to 8 people. Please contact the restaurant for more information.

Yes.

We can accommodate your request. Please contact the restaurant for more information.

Of course we can. We will create a menu after asking you about your budget in advance.

Yes, guests who dine at our restaurant can enjoy three hours of complimentary parking if they spend 3,000 yen or more on food and drink.
After paying, please inform a staff member that you would like to use the parking lot.

Yes, our hotel is equipped with facilities to ensure that guests with small children can stay with peace of mind.
There is a baby room on the second floor, equipped with a diaper changing station and breastfeeding space.

2nd All Day Dining "RAQOU" ... Bread and curry are sold
2F Tea Lounge "Mayfair" ... Cakes and baked goods on sale

Yes, our restaurants will do their best to accommodate allergies.
If you would like to use this service, please contact the restaurant reservation desk (+81-75-771-7158) in advance.

Yes, you can enjoy special discounts at our restaurants by joining the following memberships.
Miyako Elegance Club: Enjoy a 20% discount at restaurants.
Miyako Plus: A membership program that allows you to accumulate points that can be used at restaurants and accommodations. Accumulated points can be used as a discount on your next visit.
 

The hotel offers a wide range of restaurants and bars.
・2nd All Day Dining "RAQOU"
・2F Tea Lounge "MAYFAIR"
・3F Bar "ROKUZA"
・3F Dominique Bouchet Kyoto "Le Restaurant"
・3F Dominique Bouchet Kyoto "Le Teppanyaki"

　

Guests using the facilities are welcome to browse freely.
 

Yes.

Hair salon: B1F Beauty Salon Pure 10:00AM-6:00PM [Closed on Mondays and the 4th Tuesday (if Monday is a public holiday, the following Tuesday)]
Barbershop: B1F 9:00AM-7:00PM (closed on Mondays)